FAQ english

FAQ english
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FAQ english


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Can I pay with credit card ?

If you want to pay with Visa, Mastercard or Maestro for your cannabis seeds, you have to order in our new web shop canna-seed.ch. There we offer all payment options of this shop (Bitcoin, bank transfer, cash) and as additional option credit cards.

 

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Do you offer a self pickup option for my order ?

Yes, self pickup is possible, but not in our shipping department in Austria. You can choose between thousands of GLS depots worldwide - here you will find a list of all GLS parcel shops & depots

Just choose the best GLS depot for you, select the shipping option "GLS" for your order and enter the address of the GLS depot as shipping address. Use a correct name, but the billing address is irrelevant, because we will sed the parcel to your favorite GLS depot, where you can pick it up. Therefore you will receive a tracking code from us.

 

 

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What are your bank payment details ?

If you pay by bank transfer, please do not forget that you declare your 6 digit order number (reference number), so we can allocate your payment faster.

Canna-Seed Handels GmbH

BIC: RZSTAT2G235

IBAN: AT833823500000114660

 

 

 

 

 


 

 

 

 

 

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To which countries do you send seeds ?

We are currently able to send seeds worldwide - if you are missing your country in the list just send us an email and we will find a way for delivery.

Currently we are sending to these countries:

Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Netherlands
Poland
Portugal
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland

United Kingdom

United States of America

 

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How long does it normally take for an order to arrive ?

We will ship your order as soon as we receive your payment. Receipt of your payment may take longer depending on which payment method you have selected. A bank transfer will take up to 5 working days to arrive. If you haven’t included your 6-digit reference number in the transfer details it will take slightly longer to process your payment. Cash payments will take up to 28 days to arrive. It is imperative you send your cash payment by REGISTERED mail. This helps ensure that your cash payment reaches its destination. Due to the questionable security of sending cash by mail, we strongly advise you to consider the other payment options. If you live in Austria you also have the option to pay by cash on delivery (COD). If you have selected this option, you must contact us by phone or email to confirm your order before it gets shipped.

After we have received your payment it might take anywhere from 2 to 10 days for an order to be delivered, depending on local postal services. Postal services work differently in different countries; some are significantly faster than others. As a result we can only start to make inquiries about missing orders after 28 days. Please note that after shipment of your order we cannot provide you with information on delivery times. If you want to check your order status, please visit the tracking site oft the parcel service

 

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What do packages look like when they are mailed ?

All orders will be sent after receipt of payment by us on the first working day . We understand that our customers rely on our discretion. Because we value the privacy of our customers, all our products are sent in a discrete and sturdy padded brown paper envelope. This unobtrusive protective packaging assures both the quality of the products inside and the privacy of our customers.

As you can see in the image above, there are no company logos or advertising on the envelope and we guarantee our customers that there will be absolutely no reference to cannabis or related subjects on the exterior of our packaging. You are a 100% guaranteed that nobody will be able to see what is inside unless they break the seal and open the package.

 

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