Some of our packages are sent with a traceable service and can therefore be tracked online. This service is not available for all packages that we send. You will be able to choose the shipping method for your parcel on the checkout page.
Orders within Austria are usually delivered next working day. Shipping within the EU usually takes around 5 working days. Shipping to countries outside of the EU usually takes up to two weeks, however in rare occasions it may be longer.
Parcels that are shipped with GLS tend to arrive much quicker. Once your order leaves our warehouse, you will receive a tracking number which will provide a more exact delivery date and time.
We ship to all countries worldwide, so please inform yourself, if it is legal in your country to receive our products. If your country is not on the checkout page, just send us an email and we will add your country for you !
If you are missing your country in the ordering procedure please don´t hesitate to contact us - we will fix it !
Would you like to play safe if the package is opened by someone else than you ? Then we offer you the option of Stealth Shipping: we hide your precious goods in the DVD case of a real movie DVD and if it is necessary we take the seeds out of their bulky original packaging (we attach snippets of the original package) and then the whole is again welded in clear film to make it look like a brand new movie DVD. For curious eyes the shipment looks like a DVD delivery. You can select this shipping option in the ordering process.
1. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, Canna-Seed cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.
2. Canna-Seed will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.
3. In the event of your receiving any faulty or damaged items, please contact us by letter or email within seven days of receipt of your order.
Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon.
Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.
4. As per stated in our Terms & Conditions liability is transferred to the customers/recipient once an order leaves our warehouse. Should your parcel be stopped by customs because of its contents, Canna-Seed cannot be held liable.