We will ship your order as soon as we receive your payment. Receipt of your payment may take longer depending on which payment method you have selected. A bank transfer will take up to 5 working days to arrive. If you haven’t included your 6-digit reference number in the transfer details it will take slightly longer to process your payment. Cash payments will take up to 28 days to arrive. It is imperative you send your cash payment by REGISTERED mail. This helps ensure that your cash payment reaches its destination. Due to the questionable security of sending cash by mail, we strongly advise you to consider the other payment options. If you live in Austria you also have the option to pay by cash on delivery (COD). If you have selected this option, you must contact us by phone or email to confirm your order before it gets shipped.

After we have received your payment it might take anywhere from 2 to 10 days for an order to be delivered, depending on local postal services. Postal services work differently in different countries; some are significantly faster than others. As a result we can only start to make inquiries about missing orders after 28 days. Please note that after shipment of your order we cannot provide you with information on delivery times. If you want to check your order status, please visit the tracking site oft the parcel service